1. About these terms

These Terms of Service govern access to and use of Migration Platform, including the public website, customer accounts, migration tooling, onboarding tools, billing features, and related support services.

Unless we agree otherwise in writing, these terms apply to every trial account, paid account, administrative user, and customer project. By creating an account, configuring a connection, purchasing credits, or using the platform, you agree to be bound by these terms.

Inbox Hop operates the service. Company number 16779388. Registered office: Skymod Technologies LTD
71-75 Shelton Street,
Covent Garden,
London,
WC2H 9JQ
The United Kingdom. VAT number GB504169509.

2. Eligibility and accounts

• You must be at least 18 and have authority to bind the organisation on whose behalf you use the platform.
• The platform is designed primarily for business and professional use. If mandatory consumer law applies to you, nothing in these terms limits rights that cannot legally be excluded.
• You must provide accurate registration, billing, and contact information and keep it up to date.
• You are responsible for all activity carried out through your account credentials and for maintaining appropriate credential security.

3. Service use and acceptable use

The platform is provided to help you scan, map, and migrate mailboxes, calendars, contacts, and related directory data between supported environments. You must use it lawfully and only for migrations you are authorised to run.

• You must have all rights, permissions, notices, and lawful authority needed to access source systems, destination systems, and the data you instruct us to handle.
• You must not use the platform to break into systems, evade access controls, process data without authority, distribute malware, interfere with service availability, or breach export, sanctions, data protection, or employment laws.
• You must not reverse engineer, scrape, benchmark, or copy the platform except where the law expressly permits it and cannot be excluded.
• We may set technical limits, rate limits, concurrency limits, or temporary provider restrictions where required for security, abuse prevention, or operational stability.

4. Credits, payment, and billing

The platform uses prepaid credits. Pricing shown on the site, in checkout, or in an agreed written order applies at the time of purchase unless we expressly agree otherwise in writing.

• Checkout and payment processing are handled by Stripe. We do not store your full payment card details.
• Credits are consumed when a qualifying migration run starts or when otherwise stated in the service workflow.
• Except where required by law or where we agree otherwise in writing, purchased credits and completed payments are non-refundable once applied to your account.
• You are responsible for any taxes, duties, and levies associated with your use of the service, excluding taxes on our net income.

5. Customer data, migration content, and data protection

You retain responsibility for the content you instruct us to process. That includes mailbox content, calendar entries, contacts, directory data, metadata, and credentials that you submit or authorise the platform to use.

• Where we process personal data in customer migration content on your behalf, we generally do so as a processor or service provider acting on your instructions.
• Where we process account, billing, audit, security, and website administration data for our own operational purposes, we act as an independent controller.
• You must not use the platform in a way that requires us to take on unlawful or undeclared regulated processing obligations.
• You are responsible for your own retention, backup, legal hold, and downstream validation decisions in source and destination systems.

The Privacy Notice explains how we handle personal data as controller. If you need a data processing agreement or enterprise contractual terms, that should be agreed separately in writing.

6. Availability, suspension, and termination

We may modify, improve, suspend, or withdraw all or part of the platform where reasonably necessary for maintenance, legal compliance, provider changes, abuse prevention, or security.

• We may suspend or terminate access immediately if we reasonably believe you have breached these terms, put the platform or other users at risk, or exposed us to legal or regulatory liability.
• You may stop using the platform at any time. Termination does not affect rights or liabilities that accrued before termination.
• We may retain records reasonably required for tax, audit, fraud prevention, legal claims, or regulatory compliance after closure of an account.

7. Intellectual property and confidentiality

We and our licensors own all intellectual property rights in the platform, software, workflows, documentation, branding, and related materials, except for your content and third-party rights.

• We grant you a limited, non-exclusive, non-transferable right to use the platform for your internal business purposes during the term of your access.
• You keep ownership of your migration content and your own data.
• Each party must protect confidential information received from the other and use it only for the purpose of performing or using the service, except where disclosure is required by law or professional obligation.

8. Warranties, disclaimers, and liability

The platform is provided on an "as is" and "as available" basis. We use reasonable care and skill, but we do not promise uninterrupted availability, perfect compatibility with every third-party system, or error-free migrations in every environment.

• You are responsible for validating mappings, permissions, and migration outcomes before irreversible cutover decisions.
• To the fullest extent permitted by law, we exclude implied warranties, conditions, and representations that are not expressly stated in these terms.
• Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded.
• Subject to the previous point, our total aggregate liability arising out of or in connection with the service will not exceed the greater of: (a) the total amount you paid to us for the service in the 12 months before the event giving rise to the claim; or (b) GBP 100.
• Subject to the previous point, we are not liable for indirect or consequential loss, loss of profits, loss of revenue, loss of business, loss of reputation, loss of anticipated savings, loss of goodwill, or loss or corruption of data where those losses are indirect or consequential.

9. Governing law and jurisdiction

These terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of England and Wales, except to the extent mandatory law in another part of the United Kingdom applies.

The courts of England and Wales will have exclusive jurisdiction over any dispute arising out of or in connection with these terms, unless mandatory law requires otherwise.